We generally ship orders out same-day, everyday as long as the order is made before 3pm Pacific Time. The only orders that don’t ship same-day are custom jobs and some heavy freight orders. If it is a rush order or freight order, feel free to call us so we can find the absolute best shipping option for your needs.
In addition to our guarantee on the craftsmanship of our products, we also have an easy 30-day return policy for any products still in un-opened, un-damaged, perfectly resalable condition.
Just email us at: firstname.lastname@example.org or call us at (805) 480-3456 for assistance and instructions. Depending on the product, reason for return, and your location, we can help find the most convenient personalized return/exchange solution.
Our mailing address for most returns is:
Attn: Returns Dept.
Alfi International, Inc.
3331 Grande Vista Drive
Newbury Park, CA 91320
Please make sure all returns are carefully packaged so that they do not get damaged en route.
And of course, if the return is due to any error on our part or any product defect, we will cover the return shipping as well as the exchanged product shipping, if necessary, and do everything we can to make up for the inconvenience. We are also able to issue a “call-tag” arranging for UPS to pick the box up from your house.